Support
Sanctuary
Median first reply is 4 hours. Recovery and rollback requests need your registration email.
✦
Account
Recovery, email changes, 2FA resets.
24 articles
⚔
Gameplay
Quests, ascension, siege rules.
61 articles
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Payments
Aureole Coin, refunds, chargebacks.
18 articles
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Technical
Crashes, patching, performance.
37 articles
Frequent questions
I lost access to my registration email.
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Open an Account Recovery ticket with your last four payment digits and the name of any character above level 60. We reply within 24 hours.
How does the auction fee work?
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Listings cost 1% of the starting bid up front and 5% of the final sale price. Failed auctions refund the listing fee after 24 hours.
Can I trade Aureole Coin items?
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Cash shop items are account bound by default. Guild-bound cosmetics can be passed inside your guild once every 30 days.
What happens if I get banned by mistake?
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Automatic detections can be appealed once. A human reviews combat logs and packet traces before any permanent ban stands.
Is there a level cap this season?
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Season IV caps at 200 with the second ascension unlocked at 160. The cap lifts to 220 when the Bless Castle siege ends.
Open a ticket